Not finding what you are looking for in the Help Desk? Here is what you need to have ready when contacting support for remote assistance.
Let us know in a Message
Help us help you by giving us a detailed description of the issue you are having. Take pictures and screen grabs so we can piece together the issue at large. Send your message to: email@example.com or tell us over live chat on our website. Leave your contact details so we have a way to get back to you.
Book our Undivided Attention
We realize that you have a busy schedule and finding time in between appointments can be scarce. By scheduling a support meeting with our support technicians, you can let us know what issue you are facing and when will be a convenient time for you to resolve it. Our technicians will be ready and happily willing to help you whenever you have the free time. If you can't find a time which is convenient for you send us an email to request after hours support.
For international customers, inform us of a local time in your country which is best for you. We will make arrangements to have a technician available as soon as possible in South Africa, or use this link instead to book your support meeting.
If we can't help you over the phone or via chat, please have TeamViewer on stand-by.
We offer live remote assistance via TeamViewer. It allows our support technician remote access to your PC. This way they can have a deeper look into what is going on in the background of the software. This could be the key to your support query being resolved.
To download it, visit the TeamViewer website. Once downloaded and installed, launch the Team Viewer app and ensure you have a good internet connection. Supply us with your TeamViewer ID and Password, and we will connect to you during our scheduled support meeting.